Privacy Policy

IMPORTANT: BY USING CYBEARSOFT LTD'S ("COMPANY" OR "WE") SERVICES, INCLUDING BUT NOT LIMITED TO ITS CHATBOT, APPLICATIONS, OR WEBSITES (THE "SERVICES"), YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. YOU ALSO CONSENT TO THE PROCESSING OF ALL PERSONAL DATA (AS DEFINED UNDER REGULATION (EU) 2016/679, THE GENERAL DATA PROTECTION REGULATION, OR "GDPR") THAT YOU SUBMIT OR THAT IS PROCESSED OR COLLECTED THROUGH THE SERVICES BY THE COMPANY IN THE MANNER AND FOR THE PURPOSES DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THE SERVICES.

Information You Provide.

If you use the Services (as defined below), including when you sign up for an account, we may collect your personally identifiable information (PII), such as your name, photo, address, email address, phone number, fields of interest, and the user ID from the social network or third-party service provider through which you registered or accessed the Services.

Information We Collect.

We may collect your PII from third parties, including, but not limited to, social media plug-ins within the Services or Third Party Platforms (as defined below) that you interact with or use to access the Services, as well as from communications you send to us and aggregated data. Additionally, we automatically collect and record PII through your use of the Services, such as your IP address, IDFA identifiers, cookie information, device ID, and technical details regarding how and in what manner you use the Services. You may opt out of receiving newsletters and promotional communications from us at any time.

How We Use Your Information.

We use your PII for various purposes, including providing, improving, and operating the Services, understanding usage trends and user preferences, assisting users with online purchasing decisions, personalizing the Services and delivering interest-based ads, as well as protecting the Services from any threatening activities.

Cookies, Web Beacons and Third Party Processors.

We use cookies to collect the information outlined in this privacy policy, to manage and maintain the Services, and to track your usage of the Services. Additionally, we may use web beacons, third-party tracking technologies, and third-party service providers for these purposes.

Links.

The Services may contain links to other services, websites, and applications that are governed by their own privacy and data protection policies.

Children.

We do not intentionally collect PII from individuals we know to be under 13 years old. If you believe that we may have collected such information, please contact us.

Information Sharing.

We may grant access to your PII to our affiliates, representatives, agents, third-party service providers, and business partners on whose websites or platforms you use the Services. Additionally, we may share your PII for purposes such as providing, maintaining, and improving the Services; complying with applicable laws; preventing fraud or harm; enforcing agreements; or in the event of a merger, acquisition, or other structural changes, including the sale of part or all of our assets.

Information Security.

We adhere to generally accepted industry standards to protect your PII from unauthorized access, alteration, disclosure, or destruction. However, we cannot guarantee the absolute security of your information.

Retention Periods.

We retain your PII for as long as necessary to fulfill the purposes for which it was collected, as well as for legal, ethical, and document retention purposes.

Data Integrity.

We process PII solely for the purposes for which it was collected and take reasonable measures to ensure that the PII we process is accurate, complete, and up-to-date. However, we rely on you to update your PII when necessary. We reserve the right to delete or refrain from recording and storing any information at our discretion.

Data Subjects' Rights.

You may contact us at any time to request the exercise of your rights in accordance with applicable law. For further details, please refer to Section 9 below.

Enforcement.

We will cooperate with the appropriate regulatory authorities to address and resolve any formal written complaints regarding the processing of PII that cannot be resolved between us and the individual making the complaint.

Consent to Processing and Transferring of PII.

Your PII may be stored and processed in a country outside of your country of residence or the country from which you access the Services. Any transfers of your PII outside the European Economic Area (EEA) will be conducted in compliance with applicable laws.

Your California Privacy Rights and Do Not Track Notices.

If you are a California resident, you may contact us to request information about your PII that has been disclosed to third parties for their direct marketing purposes. Please note that we do not respond to Do Not Track signals.

Policy

You are not legally obligated to provide us with your PII; however, certain features of the Services require you to do so in accordance with this Privacy Policy. If you choose not to provide the requested PII, you may be unable to access or use certain features of the Services. We understand that privacy is important, and this policy applies to all software, services, information, tools, features, and functionality provided through the Services by the Company or its subsidiaries or affiliates. It outlines how the Company collects, receives, and handles PII, including in connection with the use of the Services. If you have any questions about this policy, please contact us using the contact details provided on our Services.

1. Information We Collect, Why and How We Use It

In order to provide and improve our Services, we may collect PII, including the following types of information:

• Information You Provide. For certain features of the Services, such as when you sign up for an account, we may request personal information from you, including: your name, photo, email address, physical address, phone number, fields of interest, and your social network or third-party service provider user ID through which you accessed or registered for the Services (e.g., Facebook ID, hereinafter referred to as "Third Party Platforms").
• Third Parties. We may occasionally supplement the information you provide with information received from third parties. If you access the Services through Third Party Platforms or interact with social media plug-ins within the Services (such as the Facebook "Like" button), we may receive information from your respective social media or Third Party Platforms account. This may include your account details, profile photo, and any information classified as public according to the policies of those Third Party Platforms and/or your privacy settings within the respective platform.
• User Communications. When you send emails or other communications to the Company, or when you provide your email as part of your PII, we may retain those communications to process your inquiries, respond to your requests, and improve our Services. We may also send you push notifications to provide news and updates about the Services. Additionally, we may send you newsletters and promotional communications, but you can opt out of receiving these at any time by submitting a request to the following email address: [email protected]
• Aggregated Personal Data. In an ongoing effort to better understand and serve the users of the Services, the Company frequently conducts research on its customer demographics, interests, and behavior based on the PII and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and the Company may share this aggregate data with its affiliates, agents, and business partners. This aggregate information does not personally identify you. Additionally, the Company may disclose aggregated user statistics to describe our services to current and prospective business partners and to other third parties for lawful purposes.
• User Information. When you use our Services, we may automatically collect and record information from your device and browser, including your IP address, IDFA identifiers (for iOS devices), Identifier for Advertising (for iOS devices), and Google Advertiser IDs (for Android devices). These identifiers are collected for various purposes, such as frequency capping, attribution, conversion events, estimating the number of unique users, advertising fraud detection, and debugging. Additionally, we collect cookie information, search history, device ID, Android ID, regional and language settings, physical location (if you have permitted your device to transmit location data), network status (WiFi/3G), and software and hardware attributes. We may use your location (city) to adjust and personalize your experience with the Services, provided you have allowed your mobile or other location-aware device to transmit location data. Our systems may also automatically record and store technical information regarding how you use the Services, including which pages you view and impressions made. An IP address is a numeric code that identifies your device on a network (in this case, the Internet), and we use it to gather broad demographic information.
• The Company utilizes the PII we collect for a variety of purposes, including: to provide and operate the Services, offer customer support, and handle your requests, questions, and concerns; to analyze usage trends and user preferences; to assist users with online purchasing decisions; to personalize content and features on our websites and within the Services; to collect usage, analytics, and performance data in order to maintain, analyze, develop, update, and improve our products and services; to protect against activities that may compromise the security, integrity, or availability of our products, systems, or those of third parties; to personalize interest-based advertisements; to market and sell our products and services; and to maintain corporate or business records in line with our retention policies and applicable law. Additionally, we use aggregated data for monetization purposes.

2. Cookies; web beacons and third party processors.

To collect the data described in this policy, we may use temporary cookies that remain on your device for a limited time, as well as persistent cookies that stay on your device until manually removed through your device/browser settings. These cookies help manage and maintain the Services and record your use of them. Cookies, on their own, cannot be used to identify a user. A cookie is a small piece of information sent to and stored on your device, and it does not cause damage to your device.

Some cookies that we set when you visit our Services are essential for the proper functioning of the Services. We also use performance cookies to enhance your user experience and improve how content is presented on our website. Most browsers or devices allow you to block cookies, but doing so may limit your ability to use certain features of the Services. You can set most browsers to notify you when a cookie is received, enabling you to decide whether to accept it.

We may also use web beacons (also known as "gifs") on the Services to collect information. These electronic images may be used in our Services or emails to deliver cookies, count visits, and determine if and when an email has been opened and acted upon.

Additionally, we use third-party tracking technologies (such as those from Rakuten Marketing LLC, Amazon Services LLC, and eBay Partner Networks Inc.) including cookies, web beacons, and other tools to process and analyze your PII, profile user activities, and deliver targeted ads. This includes tracking your use of the Services and other third-party websites and services. To learn more about interest-based ads and certain opt-out options, you can visit sites like www.aboutads.info/choices, https://tools.google.com/dlpage/gaoptout, www.allaboutcookies.org, or http://optout.networkadvertising.org/?c=1#!/.

The Company participates in the Amazon Services LLC Associates Program, an affiliate advertising program that allows sites to earn advertising fees by promoting and linking to www.amazon.com.

3. Links.

The Company may provide links to other services, sites, and applications for the convenience of our users. However, the Company is not responsible for the privacy practices or content of these external sites and applications, and you access them at your own risk. This privacy statement applies solely to the PII collected by us.

4. Children.

If you are a child under the age of 13, you must not use our Services or provide us with your PII. The Company will not knowingly contact or engage with children under the age of 13. If you believe that a child has provided us with their PII, please contact us at the email address [email protected], and we will make every effort to delete that PII from our databases.

5. Information Sharing.

As part of delivering the Services and/or generating and processing analytics, our affiliates, agents, representatives, and third-party providers may have access to your PII. The Company may also share PII under the following circumstances: (a) as necessary for the provision, maintenance, and improvement of the Services; (b) if we are involved in a reorganization, merger, consolidation, acquisition, or any form of sale of some or all of our assets; and/or (c) to comply with applicable laws, prevent fraud or harm, or enforce agreements and their terms, including investigating potential violations.

The Services may link to third-party content, products, and services. Any PII you provide in connection with such third-party content is shared with the third party. We are not responsible for the privacy and data protection practices of these third parties, or their content, products, and services, and we recommend you review the terms and privacy policy of each third party you interact with.

Our business affiliates, whose websites or platforms you use to access the Services, will also have access to your PII. For details on how they collect and process PII, please refer to their privacy policies. We require that they collect and process PII in compliance with applicable laws and obtain your consent where necessary.

6. Information Security.

We adhere to generally accepted industry standards to protect against unauthorized access, alteration, disclosure, or destruction of PII. However, no method of transmission over the Internet or electronic storage is completely secure. While we make every effort to use commercially reasonable methods to safeguard your PII, we cannot guarantee its absolute security.

7. Retention periods.

We retain your PII only for as long as reasonably necessary to fulfill the purposes for which it was collected or to comply with applicable legal, ethical, reporting, or document retention requirements. Any PII that is no longer useful or relevant to our operations is deleted.

8. Data Integrity.

The Company processes PII solely for the purposes for which it was collected and in accordance with this policy or any applicable service agreements. We regularly review our data collection, storage, and processing practices to ensure that we only handle the PII necessary to provide or improve our Services. We take reasonable steps to ensure that the PII we process is accurate, complete, and up-to-date; however, we rely on users to update or correct their PII as needed. Nothing in this policy should be interpreted as an obligation to store information, and we reserve the right to delete or choose not to record and store any information at our discretion.

9. Data Subjects' Rights.

Right of Access and Rectification.

You have the right to know what PII we collect about you and to ensure that it is accurate and relevant for the purposes for which the Company collected it. We offer our users the ability to access and obtain a copy of their PII, as well as the option to rectify any PII that is inaccurate, incomplete, or outdated. However, we may first ask you to provide certain credentials to verify your identity and locate your PII.

Right to Delete Personal Information or Restrict Processing.

You have the right to request the deletion of your PII or restrict its processing. However, we may postpone or deny your request if your PII is still being used for the purposes for which it was collected or for other legitimate purposes, such as compliance with legal obligations.

Right to Withdraw Consent.

You have the right to withdraw your consent to the processing of your PII. Exercising this right will not affect the lawfulness of any processing that occurred based on your consent before its withdrawal. To exercise this or any of the other rights mentioned, you can send a request to [email protected]

Right to Lodge Complaint.

You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your PII.

Right of Data Portability.

Where technically feasible, you have the right to ask to transfer your PII in accordance with your right to data portability.

10. Enforcement.

The Company regularly reviews its compliance with this policy. If you have any questions or concerns regarding this policy or our handling of PII, please feel free to contact our data protection officer at [email protected]. When we receive formal written complaints, it is the Company's policy to respond to the complaining user regarding their concerns. Users may also lodge complaints with the relevant data protection authorities. We will cooperate with the appropriate regulatory authorities, in accordance with applicable law, including local data protection authorities, to resolve any complaints related to the processing of PII that cannot be resolved between the Company and the individual.

11. Changes to This Privacy Policy.

We reserve the right, in our sole discretion, to modify this Privacy Policy at any time. Any changes will become effective upon the posting of the revised Privacy Policy on our Services, and your continued use of the Services will indicate your acceptance of those changes. For significant changes in how we handle PII, we will notify you by sending a notice to the primary email address associated with your account or by placing a prominent notice on the Services. We encourage you to periodically review this policy to stay informed about our privacy practices.

12. Consent To Processing and Transferring of PII.

By providing any PII to us in accordance with this policy, all users, including those in the United States, Israel, member states of the European Union, and other regions, fully understand and unequivocally consent to this policy and the collection and processing of such PII abroad. The server hosting the Services and/or processing the Services may be located outside your country of access or residence. Some uses and disclosures mentioned in this policy may involve transferring your PII to countries around the world that may offer varying levels of privacy protection compared to your country. By submitting your PII through the Services, you acknowledge, consent, and agree that we may collect, use, transfer, and disclose your PII as described in this policy. If you do not agree with the terms of this policy, please refrain from using the Services.

If we transfer your PII outside of the European Economic Area (EEA), and there is no European Commission (EC) Adequacy decision for the destination country or transfer, we will rely on appropriate safeguards, such as a valid Privacy Shield certification (for data transfers to Privacy Shield-certified recipients in the U.S. [https://www.privacyshield.gov/welcome]) or enter into EC-approved standard contractual clauses (see [http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm]).

13. Questions.

If you have any questions about this policy or concerns about the way we process your PII, please contact our Data Protection Officer at [email protected].

14. Your California Privacy Rights and Do Not Track Notices.

California Civil Code Section 1798.83 permits customers of Company who are California residents to request certain information regarding its disclosure of PII to third parties for their direct marketing purposes. To make such a request, please contact us using the contact details published on our Services. Please note that we are only required to respond to one request per customer each year. You are also advised that Company does not respond to "Do Not Track" signals.

Last Updated: September 09, 2024.